Dr. Claes Fornell – A background in Swedish cryptology | Convergence of econometrics and psychometrics | Developing the model to measure customer satisfaction (EP.16)
September 24, 2018

Phil Bak is joined by Dr. Claes Fornell, Chairman of Exponential ETFs and Founder of the American Customer Satisfaction Index (ACSI), to discuss the birth of a monthly economic indicator of the quality of economic output.

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