E16: A background in Swedish cryptology | Convergence of econometrics and psychometrics | Developing the model to measure customer satisfaction

//E16: A background in Swedish cryptology | Convergence of econometrics and psychometrics | Developing the model to measure customer satisfaction
Here’s Why Apple is Sitting Pretty in Hardware Sales..

 

Phil Bak is joined by Dr. Claes Fornell, Chairman of Exponential ETFs and Founder of the American Customer Satisfaction Index (ACSI), to discuss the birth of a monthly economic indicator of the quality of economic output.

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