Original Artical : Do Happy Customers Lead to Healthier Companies?
In recent years, the American public has learned about a number of major companies having inexcusable breaches in customer service. For example, United Airlines‘ (NYSE:UAL) botching of the removal of a customer from one if its flights certainly got a lot of media attention. Those reports, and CEO Oscar Munoz’s early poor handling of the situation made the company the subject of late-night talk show jokes and cast it as a sort of poster child for bad corporate customer service.
What the situation did not do was impact the company’s stock price. United Airlines shares did dip in the immediate aftermath of the bad news, but they have since recovered.